All orders are shipped from the UK by our fulfilment partners Classic Hand Tools. We use Classic Hand Tools because this significantly improves the service to our customers.
Shipping & Tax
Until recently it was the customer’s responsibility to pay import duty, customs clearance fees and local taxes if they purchased a tool from Forge de Saint Juery.
Now, however, we have partnered with Flavorcloud and SAMOS to offer a "Delivered with Tax & Duty Paid" option in our checkout.
This shipping option takes care of all the taxes, import duty and custom clearance fees. The total is calculated at the checkout and charged in full. The rates will vary depending on the recipient location. Rest assured, there will be no unexpected fees when the goods pass through customs.
Our US and Australian customers can still choose to checkout with the "Delivered with Tax & Duties Unpaid" option. However, we only recommend using this option if your shipment value is less than the tax and duty de minimus values for the recipient country ($800 USD for US; ~$600USD for Australia).
UK customers may wish to order in GBP from our fulfilment partner Classic Hand Tools.
Delivery times
Delivery times provided are estimates only and do not include customs and carrier delays. Sometimes packages can get held at customs longer than anticipated which is, unfortunately, out of our control.
You will be provided a tracking code with every shipment. You can use this tracking code to find out where your package is and the date you can expect it to arrive.
Flavorcloud
SAMOS
5-7 working days: The Netherlands, Belgium, Luxembourg, France, Germany.
7-8 working days: Sweden, Romania, Switzerland, Bulgaria, Poland, Czech Republic, Italy, Slovakia, Slovenia, Denmark, Austria, Hungary, Croatia, Malta, Cyprus.
8-9 working days: Estonia, Norway, Portugal, Latvia, Lithuania, Ukraine Finland, Spain, Greece.
Out of Stock & Special Order Tools
If a tool is out of stock, please email us at enquiries@forge-de-saint-juery.com and we can give you an estimate of how long it might take.
Some tools may be out of stock simply because they are "Special Order". These include left handed tools and some larger rasps.
Special Order tools must be made on request, so please do not hesitate to email us directly.
In case of loss or damage
You must inform us within 28 working days after expected delivery if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.