Prices shown exclude VAT. Shipping and tax will be automatically calculated when you enter your address in the checkout. 

Returns Policy

package.png Returns & Refunds

It is very important that you are happy with the products we send to you. So if you have any concerns, questions or complaints about a product or service please don't hesitate to contact us. It is best to call us on 01473 784983 or email mike@forge-de-saint-juery.com.

Please do not return anything to us without making contact because we will normally supply a returns label with postage (if the item is faulty).
If the goods are proven to be faulty, we will offer a replacement or refund and arrange for their return.


cancel.png Cancellations

If you change your mind and wish to cancel your order please contact us. Officially we request you make contact with us within 28 days of receipt of goods, however things like Christmas can get in the way so we extend this to the end of January for purchases made during November and December.

For cancellations we request the items are returned to us in unused condition (including packaging if possible). We do not cover the cost of the return (unless the goods are faulty). Upon receipt of the returned goods we will refund you the cost of the product plus standard delivery (if this was applicable). If you chose a more expensive delivery option (e.g next day delivery or overseas delivery), you will be refunded the standard delivery charge that would have applied to your order.


We have now streamlined our shipping service!


All taxes, duty and customs clearance fees will now be charged upfront in the checkout in full. Rest assured, there will be no unexpected charges upon the arrival of the goods into your country.

 

In order to offer this service, we must now charge in USD across the site.

We are working on offering more currency options in 2023. For more information, please see the Shipping & Tax page.

 

Please note: prices shown are exclusive of tax.
Any tax, including duty and customs fees, will be calculated at checkout along with the cost of delivery.